FAQs

What does a purchase of two (2) specially marked packages of Kellogg’s* cereals get you?
With purchase of two (2) specially marked Kellogg’s* cereals on the same receipt, you can redeem for one (1) $5 Pre-Paid Gas Card.

What products are participating in this promotion?
The $5 Pre-Paid Gas Card offer is available with the purchase of two (2) specially marked packages of the following Kellogg’s* cereals:
· Rice Krispies* Cereal 640g
· Froot Loops* Cereal 580g
· Corn Pops* Cereal 515g
· Kellogg’s* Frosted Flakes* Cereal 650g
· Mini Wheats* Original Cereal 700g
· Mini Wheats* Brown Sugar Cereal 700g
· Two Scoops Raisin Bran* Cereal 755g
· Special K* Vanilla Almond Cereal 658g
· Special K* Original Cereal 620g

How many Pre-Paid Gas Cards can I order?
There is a limit of five (5) $5 Pre-Paid Gas cards per household.

I purchased two (2) specially - marked packages of Kellogg’s* cereals on different receipts. Can I still get the Promotion?
Per the Terms & Conditions of this Promotion, located HERE, a “Qualifying Purchase” requires that you purchase two (2) specially - marked packages of Kellogg’s* cereals on one (1) single cash register receipt at any time during the Promotion Period. Each receipt can only qualify for one (1) $5 Pre-Paid Gas Card and can only be submitted once.

I would like to change the shipping address for my $5 Pre-Paid Gas Card. Is this possible?
Your request will be shipped to the address you entered and confirmed during the request process. Once you have submitted your request for a $5 Pre-Paid Gas Card, we will not be able to change the shipping address for that request. If you have moved, contact Canada Post to inquire about mail forwarding options.

Can I have the $5 Pre-Paid Gas Card sent to someone else?
You can have your request shipped to anyone, anywhere in Canada. Your selection will be shipped to the address you enter on the request form and confirmed during the request process. Before placing your request, we recommend you verify the name and address in question, to ensure these are complete and accurate, and that you have permission to send $5 Pre-Paid Gas Card to such address.

I lost my PIN Code, what can I do now?
Lost PIN Codes will not be replaced per the Terms & Conditions of this offer, located HERE.

If I request more than one $5 Pre-Paid Gas Card, will they all be shipped together?
Each request is handled individually. Kellogg’s cannot accommodate requests to combine multiple $5 Pre-Paid Gas Card into one shipment.

Do I have to pay for message and data rates?
Yes, you will need to pay for any message and data rates incurred to send or text your receipt and to receive your PIN Code.

Do I have to pay the shipping and handling costs?
No, Kellogg’s pays all shipping and handling costs.

I haven't received my $5 Pre-Paid Gas Card yet, whom do I contact to find out where it is?
Please allow six (6) to eight (8) weeks for your $5 Pre-Paid Gas Card to be mailed to you. If you have been waiting for over ten (10) weeks, please call Kellogg’s Consumer Affairs at 1-888-876-3750 between 8:30am – 4:30pm ET, weekdays.

I still have PIN Codes and the Promotion has ended, will I still be able to make a request for a $5 Pre-Paid Gas Card?
You are only able to request a $5 Pre-Paid Gas Card between July 6, 2017 and October 31, 2017. PIN Codes must be redeemed by no later than October 31, 2017 you will not be able to use your PIN Code after October 31, 2017 to obtain a $5 Pre-Paid Gas Card.

I tried to submit my receipt 3 or more times and received an error message that it was not legible?
If you experienced 3 or more unsuccessful attempts when submitting your receipt, due to the fact that it was illegible, please utilize our mail-in option found HERE by October 15, 2017. Please do not utilize the mail-in option if you did not receive the indicated error message.

My computer/the website crashed while I was ordering my $5 Pre-Paid Gas Card. How will I know if I have made a successful request?
To check if your submission has been successful, please check the email address you entered for a confirmation email. Please allow 12 hours to receive the confirmation email from the time you entered your PIN Code. Remember to also check your junk mail or spam folder or this confirmation email. If your submission was successful you will have been sent a confirmation email.

My supermarket does not have any Kellogg’s* packages specially - marked with this Promotion. Where can I get one?
Kellogg’s* promotional packages can sell quickly and are sold subject to availability. This Promotion will be most widely available on packaging from July 2017 – September 2017.

Is there an age restrict ion to qualify for a $5 Pre-Paid Gas Card?
Yes, you must be 18 years of age in your province/territory of residence in order to request a $5 Pre-Paid Gas Card.

Where is the $5 Pre-Paid Gas Card Accepted?
Your $5 Pre-Paid Gas Card must be activated by phone or online prior to making a payment or using the $5 Pre-Paid Gas Card. Payment or redemption using the $5 Pre-Paid Gas Card must be made inside any Canadian gas retailer that accepts major Pre-Paid credit cards. $5 Pre-Paid Gas Card cannot be redeemed at the gas pump. Pre-Paid Gas Card expires January 31, 2018.

†† Offer ends Sept. 30/17. Message and data rates may apply. While supplies last. Each receipt can only qualify for one Pre-paid Paid Gas Card and can only be submitted once. Limit of five (5) Pre-paid Paid Gas cards per household. PIN Codes must be redeemed by Oct. 31/17. PIN Codes cannot be redeemed more than once. Allow approximately 6-8 weeks from the time that the Pre-Paid Gas Card is claimed, to receive your $5 Pre-Paid Gas Card in the mail. Pre-paid Paid Gas Card expires Jan. 31/18. Pre-paid Paid Gas Card must be activated by phone or online. Pre-Paid Gas Card will be generic and can be used at any gas station where pre-paid cards are accepted. Payment must be made inside at the gas retailer to redeem your Pre-paid Paid Gas Card – not valid at gas pump. Kellogg Canada is not responsible for any lost, stolen, misdirected or damaged shipments. Offer valid in Canada only. Click here for program terms and conditions.

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